Privacy Policy

This Privacy Policy describes how FTCH UK collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information when you use our website, fill out forms, or contact us. This information may include:

  • Your name
  • Contact information (email address, phone number, postal address)
  • Information about your property and heating system
  • Eligibility information for the ECO4 scheme
  • Any other information you provide to us

We also collect non-personal information, such as your IP address, browser type, and browsing behavior on our website, through the use of cookies and similar technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To assess your eligibility for the ECO4 scheme
  • To facilitate the installation of free boilers and radiators
  • To communicate with you about our services
  • To provide customer support
  • To improve our website and services
  • To comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We may share your personal information with:

  • Certified installers who will perform the installation work
  • Government agencies and organizations involved in the ECO4 scheme
  • Service providers who assist us with website hosting, data analysis, and customer support
  • Legal and regulatory authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure servers and encryption
  • Implementing access controls
  • Regularly monitoring our systems for security vulnerabilities

However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

6. Your Rights

You have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to correct inaccuracies in your personal information
  • The right to request deletion of your personal information
  • The right to object to the processing of your personal information
  • The right to data portability

To exercise these rights, please contact us at info@schemefirstheating.co.uk.

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review the privacy policies of these websites before providing them with your personal information.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our website after the changes are posted constitutes your acceptance of the revised policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at: 01234 567890 or info@schemefirstheating.co.uk.

11. Consent

By using our website, you consent to our Privacy Policy.